AI Agent vs Traditional Chatbot: Key Differences

The digital customer experience has transformed rapidly over the last decade. Where simple, rule-based chatbots once handled predictable user queries, today’s interactions demand intelligence, empathy, and flexibility. Today, companies operate in a space where customers’ expectations are shaped by real-time, highly personalised digital experiences. An AI agent plays a crucial role in this scenario.  Chatbots […]

How to Integrate AI Agents with Existing CRM Systems

As it stands, organisations are looking for innovative ways to improve their customer relationships, increase sales, and reduce their operating costs. Customer Relationship Management (CRM) systems and Artificial Intelligence (AI) agents are now integral parts of this competition vision. When combined, these two technologies unleash unparalleled potential, enhancing customer engagement automation, automating tedious processes, and […]