Black Patch
Black Patch
Ideation UI Design
Consumers are increasingly asking for convenient, reliable, and transparent repair of Apple devices. Customers find traditional service centres to involve long waiting periods, inconvenient travel, a lack of repair transparency, and expenses they are unwilling to incur. Users are also worried about data security and whether any warranties are provided post-repair.
Black Patch aims to establish an environment of disrupted repair services in Mexico by providing home-based repair services for Apple products through a technician-involved mobile-first approach. This aim was to eliminate frictions in a repair process and create trust among customers who cannot live without their devices.Â
Nevertheless, there were very solid technical and strategic challenges to creating a completely seamless, scalable, and secure experience:
Esferasoft’s role in collaborating with the Black Patch team was to literally bring the dream to life. Our solution brought thoughtful UX design matched with robust backend architecture and state-of-the-art mobile app development and streamed an entirely new repair experience:
Together, we transformed it to be a premium, on-demand repair platform that allows users to own trust, convenience, and control.
