TelaDoc App

With the virtual consulting platform made available by TelaDoc, access to the best significant healthcare services worldwide can be achieved. Be it serving general medicine, meeting mental health needs, or providing long-term support for patients, a user can connect with board-certified doctors all day, every day—straight from the user's mobile phone. Since its launch, TelaDoc has helped thousands by skipping long queues and unnecessary travel to receive the very best care they can from the comfort of their homes. Thus, Esferasoft made this vision a reality by developing a secure, scalable mobile application that is user-friendly, multilingual, and compliant with global healthcare standards.

Project Name

Telemedicine App

Client

Telemedicine App

Our Role

Ideation UI Design

Gallery

The Problem Statement

Achieving access to health care—efficient, timely, and affordable—was a challenge for many regions around the globe. Millions of people find it difficult to see licensed medical professionals due to issues in transport, geographical area, and finances. In this scenario, TelaDoc strives to create a very user-friendly, scalable and safe platform for providing virtual consulting services for all chronic condition management features, from general consultation to any time within and outside of the home. A visionary who wanted to realise their dream needed many strong technological partners to turn that dream into reality.

The Challenge

TelaDoc had requirements beyond an application or two – a complete digital health ecosystem was needed. These included:

  • Real-time audio-visual doctor-patient consultations
  • Multispecialty/primary care, mental health and chronic care integrations
  • HIPAA compliance in patient record data handling and secure storage
  • Scalable infrastructure to support thousands of concurrent users
  • Perfect user experience across multiple devices and different network conditions

Furthermore, the platform should cater to multiple markets, have an in-app tracking system, allow users to upload medical reports and clinic booking features, and integrate with third-party APIs for pharmacy delivery, lab testing, and insurance validation.

The Solution

Esferasoft collaborated with TelaDoc as a full-on technology provider, which delivered a personalised medicine solution that was user-centric and scalable. The critical deliverables included:

  • Cross-platform Mobile App Development

We built the system using Flutter to ensure a quick rollout across iOS and Android while maintaining the efficiency of a unified codebase.

  • Secure Video & Audio Calling Integration

Implement WebRTC with customised backend optimisations for low latency in real-time consultations.

  • AI-powered symptom checker

The consultation approach incorporates intelligent triage, allowing users to comprehend their symptoms before the consultation.

  • Doctor & Patient Dashboards

Severally defined role-based Dashboards offering scheduling for e-prescriptions as well as payment handling and management of case history.

  • Scalable Cloud Architecture

The solution was deployed on AWS, using Kubernetes and microservices architecture for elastic scaling and high availability.

  • HIPAA & GDPR Compliance

Compliance with international standards for the healthcare data protection sphere has been ensured.

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