All You Need to Know About Telehealth Diabetes Care Management


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Almost 11% of the entire US population has diabetes, and this figure is only increasing. In addition to being a major public health crisis, diabetes is a significant financial burden. According to the CDC, diabetes is the most expensive chronic condition in the US, costing USD 327 billion every year

Telehealth has emerged as an effective solution to combat these increasing costs and provide better diabetes care management. Telehealth can help patients save about $80 per month in diabetes management costs, while care providers can cut down 22% of their monthly expenses.

Here’s an in-depth guide to the benefits of telehealth for diabetes care management and how providers can implement a telehealth model.

The Parameters of Technology and Telehealth in Healthcare

Technology has played a pivotal role in revolutionizing healthcare. It has improved the way healthcare providers operate, enabled self-care for patients, and made the healthcare space more patient-centric. 

Let’s discuss some parameters of technology that have reshaped healthcare. 

  1. Improved Access to Data: The implementation of technology in healthcare has enabled the ability to store and access data in a digital form. Providers can retrieve patient data anytime and from anywhere, resulting in better quality care and patient management.
  2. Better Communication Lines: Ineffective communication between the healthcare provider and patient has always been a hurdle of the traditional healthcare system, but not anymore. Health professionals can connect with patients through voice calls, text messaging, emails, video conferencing, etc.
  3. Electronic Health Records: Gone are the days when hospitals would maintain bulky paper registers to store and manage patient data. Electronic health records (EHR) have become the norm, making it easier to store, move, and manage data across the healthcare network.
  4. Telehealth/Telemedicine: Telemedicine is inarguably the most significant advantage of healthcare technology. Healthcare providers can offer their services to patients anywhere in the world from one place. Patients can avail those services without the need for traveling to healthcare facilities.
  5. Health Apps: Healthcare apps are on the rise. These apps allow patients to monitor their health factors, such as heart rate, blood pressure, etc. and share the data with their doctor in real-time.

Diabetes is one of the major public health concerns in the US. According to the National Diabetes Statistics Report 2020 by CDC, 34.2 million people in the US (10.5% of the population) have diabetes, of which 7.3 million people remain undiagnosed. Furthermore, 88 million adults (34.5% of the population) aged 18 years or older have prediabetes.

The advancements in telehealth have played a significant role in controlling the diabetes situation in the US. Telehealth enables self-care and assists patients in actively managing their care plans. For instance, various diabetic patients inject insulin shots and monitor their blood sugar levels themselves and share the results remotely with their physician. 

Some clinically significant advantages of technology and telehealth in managing diabetes are:

  1. Consistent Monitoring: Physicians can monitor their patients’ condition around the clock.
  2. Preventative Programs: Telehealth enables healthcare providers to implement preventive programs in rural areas.
  3. Cost Reductions: Patients can get quality care while spending less on diabetes management.
  4. Lifestyle Modifications: Physicians can assist patients with lifestyle modifications, such as weight loss, diet plans, etc.
  5. Better Patient Experience: Telehealth enables patients to achieve the best-quality medical care and management at home. This results in better engagement and experience.

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Telehealth Model and the Rural Diabetes Care Management Program

Diabetes management has come a long way over the past few years, but it’s primarily restricted to urban areas. Rural communities still don’t have access to proper diabetes care, which is a substantial public health burden. In fact, the prevalence of diabetes in nonmetropolitan counties is 12.6%, compared to 9.9% in metropolitan counties. 

Implementing the telehealth model in rural communities can help support diabetes care and management. Here’s how telehealth can assist diabetes management in rural areas. 

Diabetes Self-Management

Self-management is an essential aspect of diabetes care. Patients need to keep a check on their blood sugar levels, diet, and other risk factors like hypertension and obesity. With telehealth, health providers can communicate the information and guidelines essential for diabetes self-management. 

Adherence to Medical Treatments

Almost two-thirds of Americans with prescriptions are non-adherent, resulting in 125,000 premature deaths each year. This is more abundant in rural areas due to a lack of constant patient monitoring. Telehealth programs would allow providers to oversee patient progress in real-time and ensure that they adhere to their treatment. 

High-Quality Care

Lastly, telehealth facilitates high-quality medical care that would otherwise be unavailable in rural areas. Better medical care results in improved disease management, which ensures more favorable outcomes for patients. 

Over the years, several successful rural diabetes care management programs have been implemented in the US. These include:

  1. Project ECHO
  2. University of Virginia Diabetes Tele-Education Program
  3. =Catalina Island Telemedicine Center
  4. University of Mississippi Medical Center’s Center for Telehealth

Several other models for diabetes management also exist, including:

  1. Clinical partnership model
  2. Self-management model
  3. Community health worker model
  4. Faith-based model

Health professionals can also combine the telehealth model with these diabetes monitoring systems to enable better diabetes management in rural areas. 

Implementing Telehealth Diabetes Care Management Program: Tips and Best Practices

Research has proven the clinical effectiveness of telemedicine in diabetes management. Additionally, with the pandemic in hindsight, telemedicine has emerged as the preferred model fordiabetes case management in both urban and rural areas.

However, implementing a full-fledged telehealth diabetic program can be challenging, especially if you’ve not worked on telehealth programs before. Here are some tips and best practices to follow. 

Fulfill Your Technological Requirements

The first step in implementing a telehealth diabetic program is to realize your technological requirements. To facilitate remote diabetes care management, you’ll need hardware, including smartphones/tablets, laptops/desktops, HD video cameras, wide-screen monitors, and more as per your requirements. 

Next, you’ll need video conferencing software to conduct live telehealth sessions. Furthermore, the video software needs to be HIPAA-compliant and ensure complete confidentiality of the interaction between the provider and the patient. Lastly, you’ll need a telehealth management system to seamlessly implement telehealth programs. 

Schedule and Streamline Telemedicine Visits

Once you have the desired technology and diabetic care management solutions in place, you can start scheduling telehealth visits. There are a few things to consider when scheduling visits. You’ll need to determine the following:

  1. How will patients book appointments?
  2. How will you assign and manage video slots?
  3. What will be the average duration of each appointment?

  4. What will be the pricing structure?

However, efficient scheduling of telehealth visits isn’t enough. You’ll need to ensure that these visits are as effective as in-person visits. You can achieve that by integrating patients’ devices and health apps into the telehealth software. 

This way, doctors will have access to the patients’ data and progress, which will help them provide better care. Alternatively, patients can upload their data, such as HbA1c values and other screening tests, before the visit. 

Integrate Data to EHR

Electronic health records (EHR) can support telehealth diabetes care management in many ways. Managing the data of multiple patients can be resource-intensive and prone to errors. EHR resolves this hurdle. It provides access to the documentation needed to support patient care. 

For example, EHR provides patients’ medical records, which can help the health professional track a patient’s medical history and progress. With EHR, you can also obtain accurate billing codes to track consultancy fees and other diagnostic and treatment charges. 

Understand Patient Requirements and Provide Patient-Centric Care

When implementing a telehealth program, providers should maximize the benefit by understanding patient expectations and providing patient-centered care. Patients nowadays want the best quality care in a hassle-free manner. Understand your patients’ fears and challenges, and offer care in a way that makes their life easier. 

Manage Culture Change

Telehealth is a new concept not only for patients but also for providers. Therefore, it’s essential to manage cultural change and ensure that clinicians are acquainted with how diabetes telehealth networks work. It can be helpful to conduct training and demo sessions so that providers know what to expect and how to provide the best care. 

Shaping the Workflow for Diabetes Care Management During and Post Covid-19 Pandemic

The COVID-19 pandemic has posed several challenges for diabetes care management in all parts of the country. While patients have access to glucose monitors and insulin pumps, the data collected from these diabetes monitoring devices rarely reach the providers. This impedes the delivery of continuous care. 

Healthcare providers came up with innovative service design methods to adapt clinical workflows and transition from conventional to digital care. The purpose of this approach was to deliver continuous care while enhancing the experience for patients and providers. 

The new diabetes monitoring system takes a systematic approach and comprises of three stages:


In the conventional model, patients in the pre-consultation phase would receive a queue number, give the health insurance card, and wait for an appointment. In the new telehealth model, patients need to:

  1. Install uploader
  2. Use pump and sensor
  3. Upload their data.

For providers, this stage included using diabetic tool kits to prepare data analysis and lay out a plan for providing optimum care. 


The consultation stage in the new model is almost similar to the conventional model.

This includes:

  1. Discussion on general topics
  2. Review uploaded patient data with the patient
  3. Collaborative management and prescriptions
  4. Schedule next appointment


The new model significantly optimizes the post-consultation process. In the conventional model, patients would tell prescription needs to the nurse, get prescriptions, and go home. In the meantime, the nurses would put the patient file into a repository and manage the documentation. 

In the new model, patients can just log out. The document management takes place on the telehealth software without the need for storing and maintaining paper documents. 

Clinical trials conducted on this new model have shown positive outcomes. Therefore, this model can improve the clinical outcomes and quality of life in people with diabetes. 


Telehealth for diabetes care management has advantages for both patients and providers. It allows care providers to continuously deliver high-quality medical care in rural areas while keeping their costs in check. On the other hand, patients can receive best-in-class care from the comfort of their homes without commuting to clinics. 

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